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Edif. Oro Negro | Av. de Cristóbal Colón, 24; 38400
Puerto de la Cruz, Santa Cruz de Tenerife
Reception: +34 608 527 376
+34 922 378 500
receptionoceanvistas24@nexusleisure.com
Whatsapp: +34 608 527 376
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Home Cancellation insurance

Cancellation insurance

Protect your trip when you confirm your booking:

· The coverage of this insurance begins when the reservation is formalized and prepaid and ends the day of check-in.

· You will be able to cancel your booking and recover the prepaid amount for more than 20 reasons covered by the policy.

· It covers the main unforeseen events that may arise before your trip: health, work, legal reasons…

· Check the full terms and conditions of the Cancellation Insurance here

We also include coverage in case your flight is delayed and your plans change:

· If your outward flight is delayed for more than 24 hours and you don’t start the trip, you can cancel your trip and claim the prepaid amount of your booking.

· If your outward flight is delayed for the reasons listed above and you arrive later at your destination, you can claim the loss of services for the first night of your booking.

· See this extended coverage here
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We resolve your doubts about cancellation insurance

  • Under what circumstances are cancellation costs covered?
    Covers up to 26 reasons for cancellation. See the list here .
  • What do I have to do to cancel my booking and request a refund of cancellation costs?
    If you meet any of the conditions described above and have booked a Non-Refundable rate, please follow the steps indicated below:

    1. Contact us requesting the cancellation of the booking and the invoice for the cancellation expenses.
    2. Contact the insurer by email: flexmyroom@arag.es providing your personal data, your policy number and attaching the invoice and proof of the reason for the cancellation.
    3. The insurer will contact you as soon as possible with instructions to follow.

    If you have any questions, you can contact the insurer ARAG by phone on +34 91 566 15 88.
  • Who does the insurance cover?
    The insurance covers the person who made the booking and their travel companions.
  • Where can I see all the insurance policy conditions?
    You will receive an email on the day of booking with all the information about your insurance.

    · To view an extended version of the FAQ: you can find more information here.
    · To view questions related to COVID coverage, click here.
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